Careers

The Consumer Direct Services office, currently has a job vacancy for a Customer Service Agent.

The role involves handling a mixture of telephone calls and emails on behalf of our customers. This can range from inbound/outbound telephone calls, placing orders, providing tracking details, chasing orders on various marketplace platforms (Amazon, eBay) and dealing with enquires from the general public via email.

The majority of the workload will be phone based and talking to the public, so the enthusiastic candidate will need to be able to communicate in a professional and positive manner, being able to work on their own and a part of a team to provide a high standard of customer service.

The ideal candidate will need to be capable of multi-tasking and able to adapt to various situations that could occur during a call or within the office environment, while remaining calm and focused throughout. 
The successful candidate for this role would also need to have good telephone and computer skills with basic knowledge of Microsoft Office (Outlook, Word and Excel).  

Responsibilities include but are not limited to:

• Handling inbound/outbound telephone calls from the public, placing orders and any general enquiries; and respond accordingly via phone, email or letter.
• To adhere to all SLAs (Service Level Agreements) set by the CDS Manager and its Customers.
• To achieve and have an excellent working relationship with the team
• Upselling will be required by certain CDS customers 
• To liaise with other departments 
• To follow and abide by GDPR (General Data Protection Regulation) 
• Ad-hoc duties as required 

Working hours would be 37.5 hours between Monday and Saturday, with Tuesday off in lieu.

Please apply in writing, enclosing a current CV and daytime contact number to:
Personnel, Gardners Books Ltd, 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH

We are looking to grow our Sales Support Team with enthusiastic literate people who are capable of handling direct telephone & Email communication with our varied customer base.   

We are now recruiting for sales support positions within our Sales Office, the office is primarily responsible for the day to day processing of orders, promotions and queries via telephone and email. This role is a key one that helps build a long-term relationship with our customers who expect exceptional customer service.

The successful applications should have:

• Excellent communication skills, verbally and written
• Worked in an office environment (ideally but not essential)
• To be comfortable talking to customers on the telephone
• Good knowledge of Microsoft office, including Outlook & Excel is essential
•  Self-motivated

The role is office based in Eastbourne with full training provided.

Please apply in writing, enclosing a current CV and daytime contact number to:
Personnel, Gardners Books Ltd, 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH