Careers

The Consumer Direct Services office currently has a job vacancy for a Customer Service Agent.

The role involves handling a mixture of telephone calls and emails on behalf of our customers. This can range from inbound/outbound telephone calls, placing orders, providing tracking details, chasing orders on various marketplace platforms (Amazon, eBay) and dealing with enquiries from the general public via email.

The majority of the workload will be phone based and talking to the public, so the enthusiastic candidate will need to be able to communicate in a professional and positive manner, being able to work on their own and a part of a team to provide a high standard of customer service.

The ideal candidate will need to be capable of multi-tasking and able to adapt to various situations that could occur during a call or within the office environment, while remaining calm and focused throughout.

The successful candidate for this role would also need to have good telephone and computer skills with basic knowledge of Microsoft Office (Outlook, Word and Excel).

Responsibilities include but are not limited to:

• Handling inbound/outbound telephone calls from the public, placing orders and any general enquiries, to respond accordingly via phone, email or letter.
• To adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers.
• To achieve and have an excellent working relationship with the team
• Upselling will be required by certain CDS customers
• To liaise with other departments
• To follow and abide by GDPR (General Data Protection Regulation)
• Ad-hoc duties as required

Working hours would be 37.5 hours between Monday and Sunday. With 2 days off in lieu. The successful candidate will need to work every Saturday or Sunday and to be flexible with working bank holidays.

Please apply in writing, enclosing a current CV and daytime contact number to:
Personnel, Gardners Books Ltd, 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH

We are currently looking for staff to join our evening shift working 2pm to 10pm Monday to Friday.

If you know of anyone who may be interested in this position please ask them to submit a completed application form to the Personnel Department.

These can now be downloaded from our website at www.gardners.com or you can pick up an application from from our reception.

Completed applications should be sent for the attention of:
Personnel Department, Gardners, 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH.

We are currently looking for staff to join our night shift working from 10pm - 6am Sunday - Thursday.

If you know of anyone who may be interested in this position please ask them to submit a completed application form to the Personnel Department.

These can now be downloaded from our website at www.gardners.com or you can pick up an application from from our reception.

Completed applications should be sent for the attention of:
Personnel Department, Gardners, 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH.