Careers

The Consumer Direct Services team are recruiting for Customer Service Agents. This position will be office based at our Eastbourne site.

The role involves handling a mixture of telephone calls and emails on behalf of our customers. This can range from inbound/outbound telephone calls, placing orders, providing tracking details, chasing orders on various marketplace platforms (Amazon, eBay) and dealing with enquiries from the general public via email.
The majority of the workload will be phone based and talking to the public, so the enthusiastic candidate will need to be able to communicate in a professional and positive manner, being able to work on their own and a part of a team to provide a high standard of customer service.

As the Ideal Candidate:

The ideal candidate will need to be capable of multi-tasking and able to adapt to various situations that could occur during a call or within the office environment, while remaining calm and focused throughout. They will also need the ability to work un supervised.
The successful candidate for this role would also need to have good telephone and computer skills with basic knowledge of Microsoft Office (Outlook, Word and Excel).

Responsibilites include (But are not limited to)

• Handling inbound/outbound telephone calls from the public, placing orders and any general enquiries, to respond accordingly via phone, email or letter
• To achieve and have an excellent working relationship with the team
• To adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers.
• To liaise with other departments
• To follow and abide by GDPR (General Data Protection Regulation)
• Ad-hoc duties as required

Working hours would be 37.5 hours Monday - Friday. We will also require some bank holidays to be worked.

Please apply in writing, enclosing a current CV and daytime contact number to: Personnel, Gardners Books Ltd, 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH

We are looking to grow our Sales Support Team with enthusiastic individuals who are capable of handling direct telephone & email communication with our varied customer base.

We are now recruiting for Sales Support positions within our Sales Office, the office is primarily responsible for the day to day processing of orders, promotions and queries via telephone and email. This role is a key one that helps build a long-term relationship with our customers who expect exceptional customer service.

The successful candidates should have:

• Excellent communication skills, verbally and written
• Worked in an office environment (ideally but not essential)
• To be comfortable talking to customers on the telephone
• Good knowledge of Microsoft Office, including Outlook & Excel is essential
• Self-motivated

If you are interested in applying for this position, please send a C.V and covering letter to our Personnel team quoting the job position. You can email to personnel@gardners.com or post to Personnel, Gardners, 1 Whittle Dive, Eastbourne, East Sussex, BN23 6QH

We have a fantastic opportunity for someone who has previous experience as a Team Leader or Supervisor position with proven track record in delivering exceptional customer service.

If you are someone who leads by example, demonstrates professionalism and encourages a collaborative and supportive team environment then look no further… This role is essential to the smooth running of the Consumer Direct Services Office and a chance to shape how the office runs in the future working alongside the Assistant Manager. 

Required Skills and Attributes:

• A great energy with a drive to succeed
• A proactive and confident nature
• Organised with strong attention to detail, the ability to prioritise and time management skills.
• The ability to be highly flexible
• Experience in assisted running of an office
• Strong communicational skills both written and verbal and an exceptional eye for detail
• Has the ability to be calm under pressure and proficient at handling a multitude of tasks
• Strong interpersonal skills with all levels of an organisation
• Excellent customer service skills
• A solid understanding of Microsoft Office, Word and Excel

Duties to include (but are not limited to):

• To take leadership responsibility for the communication, coaching and development of team members to ensure that objectives are met and that the team feel highly valued and motivated
• To assist in hiring processes and newteam member training whilst providing encouragement to team members
• Overseeing team member work for quality and guideline compliance including performance monitoring and reviews
• Supporting and working alongside the Assistant Manager.

This is a wonderful opportunity for a Team Leader with proven experience of assisted running of an office and managing staff on a day to day basis to become the focal point of the office. There are plenty of opportunities for you to be able to use your organisation skills to maintain the smooth running of the office. You will have a wide range of responsibilities meaning that every day will be different - this will include everything from assisting managing an office of 15-20 members of staff.

If you are interested in applying for this position please supply a covering letter and CV to: personnel@gardners.com.  Alternatively post to Personnel, Gardners, 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH

Gardners Buying Department are currently recruiting for a highly organised and motivated candidate who  will assist the team as an administrator. 

This position will involve the day to day administration tasks required on behalf the Stock Controllers and Buyers. You will be uploading information onto the system as well as producing reports for the department. 

Key responsibilities:

You will be working with suppliers and other departments at all levels the position will involve but not be limited to:

• Creating and manipulating Excel spreadsheets
• Day to day administration tasks in line with company best practice
• Using company data to produce reports
• Analysing data to produce new reports

Key attributes and skills:

• Strong organisational skills
• Good working knowledge of Microsoft , particularly MS Excel and MS Word.
• Ability to prioritise workload effectively
• Good communication skills, both written and spoken
• Ability to work accurately and efficiently whilst under pressure
• Able to work under instruction and using their own initiative

The buying team promotes a strong team culture, you will be working with various different members of not only the team, but other departments, publishers and with colleagues at all levels. It is key you are able to work well as part of a team, but also to be able to work on projects alone.

The role is based from our offices in Eastbourne. The hours are from 9am to 5.30pm Monday – Friday.

If you are interested in applying for this position, please send a C.V and covering letter to our Personnel team quoting the job position. You can email to personnel@gardners.com or post to Personnel, Gardners, 1 Whittle Dive, Eastbourne, East Sussex, BN23 6QH