Telephone: +44 (0)1323 521555  |  Email: sales@gardners.com

Service Announcement Update

As we are sure you are now aware, unfortunately Gardners have had to make the decision to temporarily suspend taking new orders for physical products in our warehouse. Our incredible workforce had been working hard to offer the same high standards as long as it could, but it was becoming increasingly difficult for us to keep our staff safe and still operate at the same levels. Staff safety has been, and remains, paramount to any decisions formed.

As promised we said we would keep you up to date on any changes, and that we were looking about what services we are able to turn back on.

1st April - we are pleased to confirm that our digital warehouse is continuing to run as normal, so you are able to order e-products (eBooks and eAudiobooks) as usual.

3rd April - We are delighted to be able to re-instate our Home Delivery service for UK customers to be able to use. We have managed to set a safe working environment for a team of staff, adhering to guidelines previously set out, and working comfortably within current government guidelines.

Home delivery orders will currently be restricted to single line orders only at this time, this ensures we can continue a safe service. For the time being it will also only cover in-stock lines. We currently have in excess of 400,000 lines in stock, so are pleased to be able to offer this service to help our customers once again during this difficult and uncertain time. 

 

Gardners are committed to maintaining our service levels and as such, we are constantly reviewing plans and looking at ways to safely switch services back on. We will continue to update our customers as soon as we have further news.

Very best wishes to you and your families.

 


Publisher FAQs

Who do I contact to find out what’s happening next

-Check the Gardner’s website for latest information www.gardners.com

 

I see in the trade press you have started trading again are you open for business as normal now

-We are only offering a limited service to a number of online business’s

-There are only a limited number of people working in the warehouse, as when its appropriate we will increase our numbers and then increase the service and range offer

 

How will I know when you are opening again for sending orders or taking deliveries

- we have a contact list of all our distributors and suppliers that we will email out to informing them of our intentions

 

I have orders awaiting delivery what should I do

-await contact from us of when we will start taking in deliveries

 

How do I tell you about our new publications or important titles

-we ask that you hold back on sending us any new information until you hear we are ready to receive

-you will be asked to collate all your titles and ensure publication dates are still valid

-we ask that you ensure all your data feeds are maintained as these are still being processed

 

I have sent you stock but cannot see its available to order

-we are slowly presenting titles we have in stock, not everything is showing until we have fully integrated all our picking systems

-we are still processing some deliveries received just before our closure

 

Can you fulfil orders on our behalf that we are receiving from our own reseller customers

-We can only recommend at this stage that any reseller customer who has an account with Gardners use their wholesale account

 

Can you send your orders for my books to me so I can send them out to customers

-This is not a service or facility we have the ability to offer

 

What’s happening with the emails I have been sending

-they will be held until appropriate staff return. We ask you refrain from sending any until instructed otherwise.

-Urgent requests should be as instructed on our website or to Simon.morley@gardners.com

 


Established over 30 years ago, Gardners has grown to become a leading wholesaler of books, eBooks, music and film to retailers around the world.

Based out of a 350,000 square foot facility in southern England, our stock represents the largest range of physical English language media products in Europe. We offer c.500,000 titles in stock and ready to ship same day to any UK address, as well as 2.5 million+ eBooks available for instant fulfilment to consumers.

The team at Gardners work hard to simplify and enhance the supply chain through a proven combination of extensive product range, innovative services and experienced staff. We work with thousands of multi-channel retailers around the world, both online and on the high street, to supply physical and digital product to their exacting standards, either back to store or direct to consumer through our proven consumer direct fulfilment service (CDF).

Find out more

We work with independents, chains, online & specialist retailers around the world to supply
books, eBooks, film & music to their individual requirements - find out more below.

 

ABOUT US

Gardners of Bexhill, was acquired by Alan Little and his family over 30 years ago, when they saw an opportunity to enter the book wholesale market.

Find out more

 

BUYING FROM US

We offer a range of ordering options suitable for all retailers, from electronic ordering via EDI
to traditional ordering via phone, email and website.

Find out more

 

RETAILER SERVICES

We offer a range of retailer services which complement our stock range and availability, from consumer direct fulfilment to EPoS systems and our IBAP initiative.

Find out more

 

COME & SEE US

The Gardners sales team attend the major book industry exhibitions and conferences around the world to meet with both existing and new customers.

Find out more

Existing customers can login now and start browsing our offers, or to open an account with us please click here.
To contact a member of our sales team for further information please click here

We work closely with thousands of suppliers to stock and sell their products to customers around the world - find out more below

 

ABOUT US

Gardners of Bexhill, was acquired by Alan Little and his family 30 years ago, when they saw an opportunity to enter the book wholesale market.

Find out more

 

 

SELLING TO US

"Just how do I get my products stocked or listed with Gardners?" To help you we have put together a page detailing criteria for submitting your products to us for consideration.

Find out more

 

 

SUPPLIER SERVICES

We offer a variety of value added services and opportunities for suppliers, including our hugely successful Independent Booksellers Affiliate Programme.

Find out more

 

COME & SEE US

The Gardners sales team attend the major book industry exhibitions and conferences around the world to meet with both existing and new customers.

Find out more

To contact a member of our buying team for further information please click here

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